24/7 Institutional Support
Direct Line to Sweet AI
Engineering & Support Team. Enterprise-grade assistance for your automated trading infrastructure.
Live Chat 24/7
Instant support from our AI specialists.
Headquarters
Global Operations Desk, Sweet AI Core.
Available By Appt.Submit an Inquiry
Frequently Asked Questions
Quick answers to common inquiries.
How fast is the Technical Support response?
For Urgent priority tickets, our Institutional SLA guarantees a response within 1 hour. Standard inquiries are typically addressed within 12-24 hours.
Do you provide setup assistance for EA Builder?
Yes, our dedicated engineering team provides onboarding and technical setup assistance for all users accessing the AI EA Builder platform.
Are API keys secure?
Absolutely. Sweet AI utilizes AES-256 encryption for all stored API keys. We never have direct access to your trading funds or withdrawal capabilities.
How do I join the Telegram VIP Channel?
The Telegram VIP Channel is available for Institutional partners and premium subscription holders. You will receive an exclusive invite link upon upgrading your account.
Can I request custom features for my prop firm?
Yes, our Enterprise team routinely builds custom integrations and logic adaptations for specific prop firm requirements. Select 'Partnership' in the subject line.
Message Sent
Our team will be in touch shortly.